My story
I clicked a link in what looked like a bank security email, and within a weekend my cards had been hit for $19,500 in fraudulent purchases and transfers. The bank initially refused my dispute because the transactions had passed two-factor checks.
Retraced Partners traced the money and built a case showing the transfers were unauthorised and part of a wider phishing operation. Their documentation changed the bank's decision.
Five months later the full $19,500 was credited back to my accounts. The process was stressful, but having real evidence on my side made all the difference.